Request an Appointment

You can contact a doctor, nurse or other healthcare professional online using the link below.

Urgent appointments

To request an urgent appointment for today (Monday to Friday) during opening times, phone us on 01582 496050. When you get in touch, we’ll ask what you need help with. We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you. Our team will ask you the same questions that feature on our Online Appointment Request forms.

Routine appointments

To request a routine appointment in advance during opening times, phone us on 01582 496050.Alternatively, you can use your NHS account (through the NHS website or NHS App) or SystmOnline to book an appointment, screening test or vaccination.

When you get in touch, we’ll ask what you need help with.We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.

Enhanced access

Oakley Surgery (Via Hatters Health Network PCN), offers a range of GP, Nursing and other healthcare appointments via our Enhanced Access services. The service will operate Monday to Friday evenings from 6:30pm to 8:00pm and Saturday mornings from 09:00am to 17:00pm at the following sites:
-Sundon Park Health Centre
-Sundon Medical Centre
-Lister House Surgery
-Oakley Surgery

You may be offered an appointment at any of the four sites; if you would prefer an appointment via our Enhanced Access Service, you can let us know at the time of requesting your appointment.

Patients unable to get to clinics at our surgery for chronic disease management such as asthma, COPD, diabetes, hypertension and rheumatoid arthritis may attend these clinics to have reviews. The clinicians in this service will have full access to your GP records from the surgery.

Your appointment

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• on a video call
• Online

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

Cancelling or changing an appointment

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• use the GP online system: SystmOnline
• phone us on 01582 496050 during opening times

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need an interpreter
• if you have any other access or communication needs

Home visits

Requests for visits must be made before 10am. Visiting will normally take place after morning surgery.

Please only request home visits if you are incapable to attending the surgery.

Whenever possible, try and come into the surgery as facilities here are far better for examination and treatment.

It helps us to judge the urgency of the call if you describe the symptoms. The receptionists are trained to deal with your call so do expect to be asked.  All information is confidential. The doctor may telephone prior to, or instead of, visiting.

Visits requested later in the day that are for the housebound, but are not urgent, may not be seen that day.  Ring early if you wish for a routine call if you are housebound.

Children

Sick children will always be seen as soon as possible if brought into the surgery; it is not appropriate to wait for a visit. We rarely visit children at home as a responsible adult should be available to bring them to the surgery.

Please see our home visiting policy for more information.

Related information

Health A to Z

Sick notes

Test results