Chest pain, shortness of breath and loss of consciousness are emergencies – please dial 999 for these symptoms

Requesting a Home Visit

Requests for visits must be made before 10am.  Visiting will normally take place after morning surgery.

Please only request home visits if you are incapable to attending the surgery.

Whenever possible, try and come into the surgery as facilities here are far better for examination and treatment.

It helps us to judge the urgency of the call if you describe the symptoms. The receptionists are trained to deal with your call so do expect to be asked.  All information is confidential. The doctor may telephone prior to, or instead of, visiting.

Visits requested later in the day that are for the housebound, but are not urgent, may not be seen that day.  Ring early if you wish for a routine call if you are housebound.

Children

Sick children will always be seen as soon as possible if brought into the surgery; it is not appropriate to wait for a visit.   We rarely visit children at home as a responsible adult should be available to bring them to the surgery.

Our home visiting policy

Our home visiting policy is based on RCGP guidelines. You cannot insist that a GP visits you at home.

A GP will only visit you at home if they think that your medical condition requires it. A GP can also decide how urgently a visit is needed.

Due to increasing demand GPs can no longer automatically visit any patient who requests a home visit. All visits must now be triaged and dealt with according to clinical need.

GPs are better able to assess patients in the surgery where they have access to specialist equipment, good lighting and examination facilities and therefore it is always the preferable site for any consultation.

GPs are not responsible for ensuring that a patient has financial means to attend the surgery nor that the patient chooses to register with a practice that is difficult for them to get to in bad weather or without a car.

GPs are not obliged to visit a patient if they have assessed the patient’s clinical need and found them to be suitable for an alternative method of healthcare.